General Information

How does SENTTY work?

SENTTY is a platform for posting package delivery ads. Senders post ads about the need for package delivery, and carriers post ads about their readiness to take on the delivery. SENTTY does not take responsibility for the delivery or participate in the transportation process, providing users with the opportunity to make arrangements independently.

Does SENTTY charge hidden commissions or fees?

No, SENTTY does not charge any hidden commissions or fees. The total cost of the transaction is determined directly between the sender and the carrier, and the platform does not participate in transactions.

How do I verify my profile?

To verify your profile, you need to go to the profile tab, click the 'Profile Verification' button, and follow the instructions. SENTTY does not store your documents submitted for profile verification.

What documents are required for profile verification?

A passport or another ID document may be required for profile verification.

How long does the verification process take?

The verification process usually takes 24 to 48 hours. After submitting all the necessary documents, you will receive a notification about the status of your verification.

What should I do if my verification is declined?

If your verification was declined, it’s likely because you submitted low-quality photos of your documents. Take new, high-quality photos or upload already prepared ones and resubmit the verification request.

How do I change my details?

To change your details, log in, go to the 'Profile' tab, and update the necessary information.

How do I delete my account?

To delete your account, contact support via the profile tab. Your account will be deleted within 48 hours after confirmation of the request.

Can I leave a review about the carrier or sender?

Yes, after the transaction is completed, you can leave a review about the other party. This helps other users choose reliable partners for delivery and shipping.

In which countries does SENTTY operate?

SENTTY has no limitations, we strive to provide the best service in all countries!

What should I do if I forgot my password?

If you forgot your password, click the 'Forgot Password?' link on the login page and follow the instructions to recover it.

Is SENTTY free to use?

Yes, the SENTTY platform is free to use. Users can create ads, view other offers, and contact each other at no cost.