For Senders
How do I send a parcel?
To send a parcel, you need to register and log into the app. Create an ad with information about the parcel, including its weight, dimensions, and destination, and wait for responses from carriers traveling in your direction.
How will I know if I received a delivery request?
To receive notifications, you need to add your email in your personal account. When a new delivery request arrives, you will receive an email notification.
Can I find a carrier myself for my parcel?
Yes! Use the route search feature and filters to find a suitable carrier. Once you've found a suitable carrier, simply send them a request and wait for their response.
How do I contact the carrier?
You can contact the carrier on the SENTTY platform after the carrier confirms your delivery request.
What kind of parcels can I send?
You can send any parcels that comply with the platform's rules and legislation. Please note that carriers may set their own restrictions.
How long will it take to deliver my parcel?
The delivery time directly depends on the chosen carrier. When selecting a carrier, pay attention to the type of vehicle, the route, and the travel dates. Additionally, we recommend discussing the deadlines with the carrier directly before sending your parcel!
Where is the best place for me to meet the carrier to receive my parcel?
You determine the meeting place with the carrier yourself. We recommend choosing public locations such as a shopping mall, train station, airport, or busy street to ensure your safety. If you plan to change the meeting place, be sure to inform the carrier in advance so he can adjust his plans accordingly.
How much will it cost to send a parcel?
The cost of delivery depends on the terms agreed between you and the carrier. Discuss this with the carrier and choose the one offering the best price!
What should I do if there is a delivery problem?
If there is a delivery problem, contact the carrier directly to resolve the issue. SENTTY does not intervene in disputes between users.
How do I choose the best carrier?
Check the reviews and ratings of the carriers, view their profiles, and clarify all terms before concluding the deal.
Can I cancel my delivery ad?
Yes, you can cancel your ad at any time in the 'My Ads' section.
Who will transport my parcels?
Your parcels will be transported by private carriers registered on the SENTTY platform. You choose the carrier based on their profile and reviews.